Navigating the Politics of Contextual Inquiry

We all know that users often misreport when asked questions, not because they are looking to intentionally deceive us, but because they are humans with their specializations, constructed self-images, and fallible memories. One method for overcoming this problem is contextual inquiry, more commonly known as contextual interviews.

Source: Navigating the Politics of Contextual Inquiry

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UX Battle of the Week: Zillow vs Redfin

We ran a quick UX benchmark study between Zillow and Redfin to see how their online experience compared. Here are the results.

Source: UX Battle of the Week: Zillow vs Redfin

How to Recruit for UX Research & Usability Testing – Webinar Q&A

We recently had a webinar with Leah Kaufman of Lenovo to discuss how to recruit participants for UX research and usability testing, and our attendees had a lot of questions for her. Here are her answers to some of the most common questions on recruitment for UX research and usability testing.

Source: How to Recruit for UX Research & Usability Testing – Webinar Q&A

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